{"$schema": "https://iptc.org/std/ninjs/ninjs-schema_3.2.json", "uri": "urn:newsml:wireva.mib.news:item:b08d8771-c973-4937-a82c-99701d06dca2", "type": "text", "profile": "standard", "version": "1", "versioncreated": "2026-09-22T04:04:57.144363Z", "firstcreated": "2026-09-22T04:03:36.970046Z", "pubstatus": "usable", "urgency": 5, "language": "uk", "headline": "CEO Net-a-Porter повертає позиції, заохочуючи клієнтів скаржитися", "byline": "Роман Мельничук", "located": "Ukraine", "copyrightholder": "Haydamax OÜ", "copyrightnotice": "Wireva / Віндор", "usageterms": "Subscribers may republish this item in full, including translation and trimming, with the credit “Wireva / Віндор”. Set rel=canonical to https://vindor.com.ua/kompanii/ceo-net-a-porter-povertaie-pozitsii-zaokhochuiuchi-kliientiv-skarzhitisia/ when publishing on the web.", "description_text": "Керівниця люксового онлайн-рітейлера Net-a-Porter обрала нестандартну стратегію відновлення: замість приховування нарікань клієнтів вона активно заохочує їх скаржитися. Фінансові звіти свідчать, що такий підхід працює.", "altids": {"mosaic": "b08d8771-c973-4937-a82c-99701d06dca2", "story": "942086f5-2376-403d-8b51-f888954d7b27", "slug": "ceo-net-a-porter-povertaie-pozitsii-zaokhochuiuchi-kliientiv-skarzhitisia"}, "subject": [{"name": "Economy and business", "rel": "direct", "literal": "economy", "code": "medtop:04000000", "scheme": "http://cv.iptc.org/newscodes/mediatopic/", "uri": "http://cv.iptc.org/newscodes/mediatopic/04000000"}], "place": [{"name": "Ukraine", "literal": "ua", "code": "UA", "scheme": "http://cv.iptc.org/newscodes/countrycodes/"}], "person": [], "organisation": [], "genre": [{"name": "Standard story", "literal": "standard"}], "service": [{"name": "Wireva", "literal": "wireva"}], "associations": {"featuremedia": {"uri": "urn:newsml:wireva.mib.news:media:a8ed6c52-0a0f-4832-8ead-270d6e302e21", "type": "picture", "version": "1", "pubstatus": "usable", "headline": "This Luxury Retail CEO Is Staging a Comeback by Asking Customers to Complain More", "description_text": "CEO Net-a-Porter повертає позиції, заохочуючи клієнтів скаржитися", "copyrightholder": "entrepreneur.com", "copyrightnotice": "This Luxury Retail CEO Is Staging a Comeback by Asking Customers to Complain More", "usageterms": "Picture belongs to the source publication: address and terms are delivered, the file is not.", "altids": {"wireva": "a8ed6c52-0a0f-4832-8ead-270d6e302e21"}, "extra": {"wireva:delivery_mode": "link_only", "wireva:rights": {"licence": "", "licence_url": "", "licence_raw": "RSS source", "licence_verified_at": "2026-09-22T04:04:57.157484Z", "attribution_required": true, "attribution_text": "This Luxury Retail CEO Is Staging a Comeback by Asking Customers to Complain More", "redistribution_allowed": false, "commercial_use_allowed": false, "modifications_allowed": false, "share_alike_required": false}, "wireva:provenance": {"creator": "", "source_name": "entrepreneur.com", "source_url": "https://www.entrepreneur.com/wp-content/uploads/sites/2/2026/09/Heather-Kaminetsky-0926_g2217887067-new.jpg", "source_page_url": "https://www.entrepreneur.com/wp-content/uploads/sites/2/2026/09/Heather-Kaminetsky-0926_g2217887067-new.jpg", "our_page_url": "https://vindor.com.ua/kompanii/ceo-net-a-porter-povertaie-pozitsii-zaokhochuiuchi-kliientiv-skarzhitisia/"}, "wireva:role": "lead"}, "renditions": {"source": {"href": "https://www.entrepreneur.com/wp-content/uploads/sites/2/2026/09/Heather-Kaminetsky-0926_g2217887067-new.jpg", "mimetype": "image/jpeg"}}}}, "extra": {"wireva:story": {"uri": "urn:newsml:wireva.mib.news:story:942086f5-2376-403d-8b51-f888954d7b27", "slug": "ceo-net-a-porter-20260922", "status": "developing", "languages": ["uk"], "item_count": 1, "is_breaking": false}, "wireva:rights": {"class": "agency_original", "redistribution_allowed": true, "commercial_use_allowed": true, "modifications_allowed": true, "share_alike_required": false, "attribution_required": true, "attribution_text": "Wireva / Віндор", "canonical_required": true, "canonical_url": "https://vindor.com.ua/kompanii/ceo-net-a-porter-povertaie-pozitsii-zaokhochuiuchi-kliientiv-skarzhitisia/", "linkback_required": true, "licence": "Wireva subscriber licence", "licence_url": "", "licensor": "Haydamax OÜ", "valid_until": null, "excerpt_max_chars": 0, "decided_by_rule": "agency_original_unassessed_allow", "needs_review": true}, "wireva:provenance": {"production_method": "automated", "ai_stages": {"editing": true, "drafting": true, "headline": true, "discovery": true, "classification": true, "image_selection": true, "source_collection": true, "cross_source_comparison": true}, "model": "", "human_reviewed": false, "reviewed_by": "", "reviewed_at": null, "editorial_control": true, "editorial_responsibility": "Haydamax OÜ (Wireva)", "factchecked": false, "verification_status": "single_source", "independent_confirmations": 0, "official_source_used": false, "used_press_release": false, "public_interest": true, "ai_disclosure_required": true, "ai_disclosure_text": "Матеріал підготовлено за допомогою ШІ під редакційною відповідальністю Haydamax OÜ.", "independence_check": {"status": "not_assessed", "score": 0.0, "checked_at": "2026-09-22T04:04:57.155053Z"}}, "wireva:publication": {"name": "Віндор", "domain": "vindor.com.ua", "country": "UA", "url": "https://vindor.com.ua/kompanii/ceo-net-a-porter-povertaie-pozitsii-zaokhochuiuchi-kliientiv-skarzhitisia/"}, "wireva:links": {"self": "https://wireva.mib.news/api/v1/items/b08d8771-c973-4937-a82c-99701d06dca2", "html": "https://wireva.mib.news/item/b08d8771-c973-4937-a82c-99701d06dca2/ceo-net-a-porter-povertaie-pozitsii-zaokhochuiuchi-kliientiv-skarzhitisia/", "story": "https://wireva.mib.news/story/ceo-net-a-porter-20260922/"}, "wireva:metrics": {"word_count": 364, "char_count": 2921, "reading_time_seconds": 209}}}