Despite widespread adoption of AI in customer service, employment in offshore call centers has continued to grow, with the Philippines seeing a near doubling of jobs since 2016. Economists point to falling costs and rising demand as key drivers.
AI adoption has not slowed offshore call center hiring, data shows
Despite widespread adoption of AI in customer service, employment in offshore call centers has continued to grow, with the Philippines seeing a near doubling of jobs since 2016. Economists point to falling costs and rising demand as key drivers.
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