McKinsey partner warns AI's easiest wins are misleading CEOs

McKinsey research shows AI adoption has stalled at 89% while only 6% of companies report meaningful earnings impact. A senior partner argues that leaders are mistaking isolated productivity gains in contact centres and software teams for a universal playbook, and that genuine returns require redesigning work around clear outcomes rather than simply inserting AI into existing processes.

This item was produced with AI assistance under the editorial responsibility of Haydamax OÜ.