English Updated story link_only 25.10.2026 22:35 UTC v1 Hublcore

Employees Matter More as AI Takes On Customer Service Tasks

Automation is reshaping customer service, but human agents and emotional engagement remain central to performance, according to evidence from Dropbox and a BCG client project.

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Automation is reshaping customer service, but human agents and emotional engagement remain central to performance, according to evidence from Dropbox and a BCG client project.

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